Stepwell Brands & Beverages Pvt. Ltd. ("UNBOTTLED", "we", "us", "our") operates drinkunbottled.com. This policy explains what information we collect, why we collect it, and how we handle it. By using our website or ordering from us, you agree to this policy.

 

Information we collect

• Details you give us: name, delivery address, email, phone number, and order details when you place an order or contact us.

• Payment information: processed directly by our payment partner(s), Razorpay. We do not see or store your full card, UPI, or bank details.

• Order and communication history: what you bought, delivery status, and messages you send us over email, phone, or WhatsApp.

• Website and device data: collected automatically through cookies and similar tools, including pages viewed, device type, and general location. This includes the Meta Pixel, which helps us understand and improve our advertising.

 

How we use your information

• To process, fulfil, and deliver your orders.

• To send order updates and respond to your questions, including over WhatsApp.

• To issue GST-compliant invoices.

• To improve our products, website, and service.

• To show you relevant marketing, where you have not opted out.

• To meet our legal and tax obligations.

 

Who we share it with

We share only what is needed, and only with partners who help us run the business:

• Razorpay to process payments.

• Shiprocket and its delivery partners to ship your order.

• Meta (Facebook and Instagram) for advertising and analytics.

• AiSensy to send WhatsApp order and service messages.

• Zoho Books for invoicing and accounting.

• Government or legal authorities where the law requires it.

The above mentioned partners may change over the course of time. We do not sell your personal information to anyone.

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Cookies and tracking

Our website uses cookies to keep it working, remember your preferences, and measure our advertising through the Meta Pixel. You can control cookies through your browser settings. Blocking some cookies may affect how the site works.

 

Data retention

We keep your information for as long as your account or order relationship is active, and afterwards for as long as needed to meet legal, tax, and accounting requirements.

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Your rights

You may ask us to access, correct, or delete your personal information, or to stop sending you marketing, by writing to connect@drinkunbottled.com. We will respond within a reasonable time as required under the DPDP Act 2023.

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Security

We use reasonable technical and organisational measures to protect your information. No method of transmission over the internet is fully secure, so we cannot guarantee absolute security.

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Children

Our website and products are intended for users aged 18 and above. We do not knowingly collect information from children.

 

Changes

We may update this policy from time to time. The latest version will always be posted on this page with a revised date.

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Contact

Questions about this policy:
Email: connect@drinkunbottled.com,
Phone: +91 73973 56125.

Our support hours are Monday to Saturday, 10 AM to 6PM