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Refund and Cancellation Policy

As of 3rd August, 2026

We want you to be happy with every order. Because we sell a packaged food product, this policy balances your protection with food safety rules.

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Cancellations

  • You can cancel your order free of charge any time before it is dispatched. Email or WhatsApp us with your order number and we will cancel it and refund you in full.

  • Once an order has been dispatched, it can no longer be cancelled.​

 
Returns

As our product is a consumable packaged food item, we cannot accept returns or offer refunds for change of mind once an order has been delivered. This is a food safety measure and is standard for packaged water and beverages.

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Damaged, leaking, wrong, or missing items

If your order arrives damaged, leaking, incorrect, or with items missing, we will make it right. Contact us within 48 hours of delivery with:

  • Your order number, and

  • A clear photo or short video showing the issue.

Once we verify it, we will send a free replacement or issue a full refund for the affected items, whichever you prefer.

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How refunds are processed

Approved refunds are returned to your original payment method through Razorpay. Refunds are typically completed within 5 to 7 business days after approval, though the exact time depends on your bank or payment provider.

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How to reach us
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